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About Our Pieces
What materials are your rugs made of?
Our rugs are crafted from 100% natural wool, hand-spun and dyed using natural pigments derived from plants and minerals. This commitment to natural materials ensures each piece is as sustainable as it is beautiful.
How should I care for my rug?
For the best care, gently vacuum your rug without a rotating brush to avoid damaging the fibers. You can also shake smaller rugs outdoors to remove dust. If you experience any spills, blot them immediately with a clean cloth. For stains, use a mix of lukewarm water and white vinegar, testing on a small area first. Rotate your rug regularly to prevent uneven wear and place it away from direct sunlight to maintain its color. For more detailed care instructions, please visit our [Care page].
Can I customize my rug?
Yes, we offer custom designs that can be tailored to fit your unique needs. You can select colors, textures, and dimensions to create the perfect rug for your space. Keep in mind that intricate patterns or extreme color combinations may not align with our style. For more information, visit our [Custom Orders page].
Are your rugs treated for stain resistance or moth protection?
Our rugs are not treated with any chemicals for stain resistance or moth protection. However, wool is naturally flame-resistant and offers inherent protection against pests. For more care tips, visit our [Care].
Process
How long will it take to receive my rug?
Lead times vary depending on the type of rug you order. Ready-to-ship rugs typically arrive within a few business days, while made-to-order pieces can take several weeks to craft. Please refer to the [Shipping & Returns page] for more details
Do you offer gift wrapping?
Not currently, but all rugs are securely packaged with sustainable materials. If you are sending a rug as a gift, feel free to let us know if you would like us to include a special note or additional touch to make it more personal.
Orders & Returns
Can I return or exchange my rug?
Yes—ready-to-ship (non-Archive) rugs may be returned or exchanged within 7 days of delivery. The rug must be unused, in original condition, and returned rolled in its original packaging. Customer covers return shipping and is responsible for the parcel until received; we recommend a trackable, insured service.
If the rug arrives damaged in transit to you or an incorrect item was sent, we will arrange a replacement or issue a refund after review.
Custom rugs are final sale. Handmade variations in tone, size, and texture are part of the craft and not considered defects. For more details on returns and exchanges, please visit our Shipping & Returns page.
Do you offer international shipping?
Yes, we do offer international shipping. However, any customs fees, duties, or taxes imposed by your country are your responsibility to pay and resolve. We are unable to accept returns for international orders, so we encourage you to contact us with any questions prior to purchasing.
Are Archive Sale purchases eligible for returns or exchanges?
Yes—policies vary by item:
Rugs (no refunds): 7-day exchange only, in original condition.
Throws (no refunds): 14-day exchange or store credit, in original condition.
Cushions (refunds allowed): 14-day refund or exchange, in original condition.
Notes
Buyer pays return shipping (see full policy for details).
If an item arrives damaged in transit or is sent in error, we will replace or refund.
Subtle variations in tone, size, and texture are part of the handmade process and not considered defects.
How long does shipping take for in-stock items?
All in-stock pieces ship from Houston, TX. Orders are dispatched within 1–2 business days, and delivery typically takes 3–7 business days depending on the destination.
If you have any other questions or need more information, feel free to contact us at contact@amainastudio.com